품질2 #3 당신의 고객은 누구인가?(SIPOC Diagram) - Identifying Your Customers In this chapter ▶ Finding out the fundamentals of processes ▶ Engaging with internal and external customers ▶ Creating a map of your processes Understanding the Process Basics A process is a series of steps and actions that produce an output in the form of a product or service. Ideally, each process should add value in the eyes of the customer. Then let's not confuse the process with the pro.. 2021. 3. 27. #1 린 식스시그마란? - 정의(Defining) Introducing Lean Thinking Since Henry Ford's first production line, Lean thinking has evolved through several sources and over many years. Still, much of the development has been led by Toyota through the Toyota Production System(TPS). Toyota built on Ford's production ideas, from high volume, low variety, wide variety, low volume. During a tour to General Motors and Ford, Kiichiro Toyoda an.. 2021. 3. 27. 이전 1 다음
