GE1 #5 고객의 니즈(Needs) 파악하기 Part 2 - Understanding Your Customers' Needs In This Chapter ▶ CTQs and Customer requirement ▶ Outside-in Thinking ▶ Jack Welch in GE deployed outside-in thinking concept Considering Critical to Quality Customer Requirement When you've collected the VOC information, you need to develop the CTQs. Write the CTQs in a measurable form: they provide the basis for your process measurement set. This set will enable you to put the right measur.. 2021. 3. 27. 이전 1 다음
