lean13 #5 고객의 니즈(Needs) 파악하기 Part 2 - Understanding Your Customers' Needs In This Chapter ▶ CTQs and Customer requirement ▶ Outside-in Thinking ▶ Jack Welch in GE deployed outside-in thinking concept Considering Critical to Quality Customer Requirement When you've collected the VOC information, you need to develop the CTQs. Write the CTQs in a measurable form: they provide the basis for your process measurement set. This set will enable you to put the right measur.. 2021. 3. 27. #4 고객의 니즈(Needs) 파악하기 Part 1 - Understanding Your Customers' Needs In This Chapter ▶ Introducing Kano ▶ Hearing the voice of the customer ▶ Putting your customer first ▶ Gauging how well you do We will often make references to the 'voice of the customer' and to CTQs (critical to quality requirements). The voice of the customer(VOC) helps you understand customer requirements. The CTQs are vital elements in Lean Six Sigma, providing you with the basis to assess.. 2021. 3. 27. #3 당신의 고객은 누구인가?(SIPOC Diagram) - Identifying Your Customers In this chapter ▶ Finding out the fundamentals of processes ▶ Engaging with internal and external customers ▶ Creating a map of your processes Understanding the Process Basics A process is a series of steps and actions that produce an output in the form of a product or service. Ideally, each process should add value in the eyes of the customer. Then let's not confuse the process with the pro.. 2021. 3. 27. #2 린 식스시그마의 원리 이해 - Principles In this chapter ▶ Merging Lean and Six Sigma to make Lean Six Sigma ▶ Undertaking DMAIC to make things better ▶ Reviewing what you do to do it better Considering the key principles of Lean Six Sigma Lean Six Sigma takes Lean and Six Sigma features and integrates them to form a magnificent seven set of principles. The seven principles of Lean Six Sigma are: 1. Focus on the customer Focusing o.. 2021. 3. 27. 이전 1 2 3 4 다음
